Delete your Cal360 account

Option 1: Delete your account in the app

1. Open Cal360 and sign in.
2. Tap Settings at the bottom of the screen.
3. Tap Delete My Account, then tap Yes.
4. If you signed up with Google or Apple, that's it.
5. If you signed up with your email address, we email you a 6-digit code. Enter it and tap Submit (iPhone) or Delete account (Android). If the code hasn't arrived after a minute, tap Resend OTP (iPhone) or Resend code (Android).

Your account is closed and you're signed out straight away. We permanently delete your data within 30 days. See What happens to your data.

If you use Cal360 on both iPhone and Android, delete your account in each app, or email us and we'll delete both.

Option 2: Ask us by email (no app needed)

Email support@cal360.app with the subject “Delete my Cal360 account”.

• Send it from the email address you use with Cal360. If you can't, tell us that address and whether you sign in with email, Google or Apple.
• We'll send a confirmation to the email address on your Cal360 account. Once you confirm, we close every Cal360 account linked to that email address or Google or Apple sign-in, delete the data listed below within 30 days, and email you when it's done.

What happens to your data

Straight away

• Your account is closed, you're signed out and you can't sign in to it again.
• If you sign up again with the same email, Google or Apple account, you get a new, empty account. Your old data isn't added to it.

Within 30 days, we permanently delete

• your profile: name, email address, phone number, country and time zone, date of birth, gender, height, weight, goals, food preferences, and your answers to the sign-up questions (such as activity level, challenges and how you heard about Cal360)
• your sign-in details, including the link to your Google or Apple sign-in
• your food logs, including meal and nutrition-label photos and barcodes you scanned
• recipes you viewed or logged from Meal Plans
• your calorie and nutrient plan, weight history, water intake and streaks
• your voice assistant transcripts (our servers don't keep the voice recordings themselves)
• active calories and calories eaten that the iPhone app read from Apple Health
• notifications we sent you, and the token we used to send them to your device
• the subscription status saved with your account

What we keep, and for how long

• Server logs, which can include your account ID, email address, IP address and parts of what you send us (such as food entries, voice transcripts and body measurements), are deleted automatically after 14 days.
• Backup copies of our database are kept for 21 days, and your data is gone from them within the same 30 days.
• We keep a record of your deletion request, and other limited records, for legal, security and fraud-prevention purposes, to resolve disputes and to enforce our agreements, only for as long as those purposes require. See our Privacy Policy.
• Our subscription, paywall, analytics, app-install attribution and email delivery providers (RevenueCat, Superwall, Segment, Amplitude, AppsFlyer and Postmark) may keep records linked to your account ID, email address or name under their own retention policies.
• We may keep information that has been de-identified or aggregated so that it no longer identifies you.
• Google Play and Apple keep their own records of your purchases under their own policies.

Apple Health and Health Connect

Deleting your Cal360 account doesn't change anything stored in Apple Health or Health Connect. To stop Cal360 reading from them, remove its access in the Health app (iPhone) or in Health Connect (Android).

Cancel your subscription

• Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions > Subscriptions. Choose Cal360 and tap Cancel subscription. Or go to play.google.com/store/account/subscriptions.
• iPhone or iPad: open Settings, tap your name, then Subscriptions. Choose Cal360 and tap Cancel Subscription.

Questions

Email support@cal360.app.

In this page, “we”, “us” and “our” mean eMeals, Inc., the company named in our Privacy Policy.